When hospitality is extended, it is a rule of etiquette that you reciprocate. This may make some uneasy as they feel they are not in a position to entertain in similar fashion. That’s not the way it works. We are not expected to give back at the same, tit for tat, level. We simply need …
“We are all born rude. No infant has ever appeared yet with the grace to understand how inconsiderate it is to disturb others in the middle of the night.” ~Judith Martin (aka Miss Manners) All of us are guilty of exhibiting a flash of bad manners from time to time; we’re human. A particularly curt …
View Entire Article at: BBB Newsletter Employees are undoubtedly a company’s greatest asset. They serve your customers, lead teams and create strategies for future growth. However, according to 2018 Gallup research, 85% of the workforce is disengaged What constitutes a disengaged worker? Mentally on auto pilot with little or no passion for those they serve Emotionally …
Sage Advice: Turning Disengaged Employees Into Brand Ambassadors Read More »
View Entire Article at: BBB Newsletter At the 2018 Silver Fox Luncheon featuring BBB Pinnacle Award recipients, Alan O’Neill, owner of Abacus Plumbing, Air Conditioning & Electrical, mentioned a common question asked when business owners consider training programs: “What if I invest in these people and then they leave?” The reply: “What if you don’t and …
Calling All Women The term servant-leadership was first coined in a 1970 essay by Robert K. Greenleaf, entitled The Servant as Leader. Greenleaf spent most of his organizational life in the field of management research, development, and education at AT&T. Following a 40-year career at AT&T, Greenleaf enjoyed a second career that lasted 25 years, …
Dress Up, Show Up, Speak Up, Follow Up Despite ongoing efforts to level the playing field in business, the fact still remains that thirty years after women became 50% of the college graduates in the U.S., men still hold the vast majority of leadership positions in government and industry. Proficiency in skills gets us hired. …
