The phone is ringing again. HR managers, while glad teams are returning to the office, show concern over a more relaxed attitude and appearance. Curious about Impression Management and Professional Awareness Training, they ask what can be done to “up their game”. Grateful to be back on course, employees are receptive to guidance. After such a sad year, it […]
So, you tested positive. You may have thought it was for other people, but no. You’re not only physically exhausted, the mental hoops required to jump through to recalibrate responsibilities and obligations are daunting. Especially with the healthy dose of brain fog Covid brings! As a recent carrier of the Omicron variant, the kindness and understanding of clients when
When hospitality is extended, it is a rule of etiquette that you reciprocate. This may make some uneasy as they feel they are not in a position to entertain in similar fashion. That’s not the way it works. We are not expected to give back at the same, tit for tat, level. We simply need
“We are all born rude. No infant has ever appeared yet with the grace to understand how inconsiderate it is to disturb others in the middle of the night.” ~Judith Martin (aka Miss Manners) All of us are guilty of exhibiting a flash of bad manners from time to time; we’re human. A particularly curt
View Entire Article at: BBB Newsletter Employees are undoubtedly a company’s greatest asset. They serve your customers, lead teams and create strategies for future growth. However, according to 2018 Gallup research, 85% of the workforce is disengaged What constitutes a disengaged worker? Mentally on auto pilot with little or no passion for those they serve Emotionally
View Entire Article at: BBB Newsletter At the 2018 Silver Fox Luncheon featuring BBB Pinnacle Award recipients, Alan O’Neill, owner of Abacus Plumbing, Air Conditioning & Electrical, mentioned a common question asked when business owners consider training programs: “What if I invest in these people and then they leave?” The reply: “What if you don’t and
Calling All Women The term servant-leadership was first coined in a 1970 essay by Robert K. Greenleaf, entitled The Servant as Leader. Greenleaf spent most of his organizational life in the field of management research, development, and education at AT&T. Following a 40-year career at AT&T, Greenleaf enjoyed a second career that lasted 25 years,
Dress Up, Show Up, Speak Up, Follow Up Despite ongoing efforts to level the playing field in business, the fact still remains that thirty years after women became 50% of the college graduates in the U.S., men still hold the vast majority of leadership positions in government and industry. Proficiency in skills gets us hired.